Privacy Policy
This privacy policy outlines how we collect, use, store, and protect your personal information when you access and play Chicken Run. We are committed to safeguarding your privacy and ensuring that your data is handled responsibly and in compliance with applicable data protection regulations. This Chicken Run privacy policy applies to all players who interact with our platform, and we encourage you to read it carefully to understand how your information is managed.
Information We Collect
When you register and play Chicken Run, we collect various types of information to provide you with a secure and personalised gaming experience. Personal information includes your name, email address, date of birth, postal address, and payment details. We also gather technical data such as your IP address, device type, browser information, and operating system. Additionally, we collect gameplay data including your wagering history, game preferences, session duration, and account activity. Cookies and tracking technologies are used to enhance your experience and analyse platform performance. We may also request verification documents such as proof of identity and proof of address to comply with regulatory requirements and prevent fraudulent activity. All information is collected with your consent and is used solely for the purposes outlined in this privacy policy.
How We Use Your Information
The information we collect serves multiple purposes to ensure a smooth and safe gaming experience on Chicken Run. We use your personal data to create and manage your account, process transactions, and facilitate deposits and withdrawals. Your information helps us verify your identity and age to comply with legal and regulatory obligations. We analyse gameplay data to improve our services, develop new features, and personalise your gaming experience based on your preferences. Communication purposes include sending you important updates, promotional offers, and notifications related to your account activity. We also use your data to detect and prevent fraud, money laundering, and other illegal activities. Technical information helps us troubleshoot issues, maintain platform security, and optimise performance across different devices. Marketing communications are sent only with your consent, and you may opt out at any time through your account settings or by contacting our support team. All data processing activities are conducted in accordance with privacy regulations and our commitment to protecting your information.
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating Chicken Run and delivering our services. Payment processors handle your financial transactions securely and are bound by strict confidentiality agreements. Verification service providers may receive your documents to confirm your identity and comply with anti-money laundering regulations. Technology providers who maintain our platform infrastructure have access to technical data necessary for system maintenance and security. Marketing partners may receive anonymised or aggregated data for analytical purposes, but they do not receive personally identifiable information without your consent. We may also disclose your information to regulatory authorities, law enforcement agencies, or legal entities when required by law or to protect our rights and interests. All third parties we work with are carefully vetted and must adhere to stringent data protection standards. We ensure that appropriate safeguards are in place through contractual agreements that require these parties to protect your information and use it only for specified purposes.
Your Rights and Data Protection
You have several rights regarding your personal information under applicable data protection laws. You may request access to the data we hold about you and receive a copy of your personal information in a structured, commonly used format. You have the right to correct any inaccurate or incomplete information in your account at any time. If you wish to delete your account, you may request erasure of your personal data, subject to our legal obligations to retain certain information for regulatory purposes. You can object to or restrict certain types of data processing, including marketing communications and automated decision-making. The right to data portability allows you to transfer your information to another service provider where technically feasible. To exercise any of these rights, please contact our data protection team through the dedicated email address provided on our platform. We will respond to your request within the timeframe required by law. For safe gaming purposes, we implement responsible gambling measures and provide tools to help you manage your gaming activity, including deposit limits, session reminders, and self-exclusion options. We are committed to promoting safe gaming practices and protecting vulnerable individuals. If you have concerns about how your data is handled, you have the right to lodge a complaint with your local data protection authority.
Data Security and Retention
We employ industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL encryption technology to secure data transmission between your device and our servers. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff members are trained in data protection principles. We regularly update our security protocols and conduct vulnerability assessments to identify and address potential risks. Physical, electronic, and procedural safeguards are in place to protect your data throughout its lifecycle. We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with legal and regulatory requirements. Account information is typically retained for the duration of your active account and for a period thereafter as required by gambling regulations and financial record-keeping obligations. The specific retention periods vary depending on the type of data and applicable legal requirements, as shown below:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account registration details | 7 years after account closure | Regulatory compliance |
| Transaction records | 7 years after transaction | Financial auditing |
| Gameplay history | 7 years after activity | Dispute resolution |
| Marketing consent records | 3 years after withdrawal | Compliance verification |
| Technical logs | 12 months | Security monitoring |
| Verification documents | 7 years after account closure | Anti-money laundering |
After the applicable retention period expires, we securely delete or anonymise your information. If you have questions about our data retention practices or wish to request deletion of specific data, please contact our privacy team. We regularly review and update this Chicken Run privacy policy to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you through email or prominent notices on our platform.