Privacy Policy
This privacy policy outlines how Chicken Run collects, uses, stores, and protects your personal information when you access and play our online slot game. We are committed to safeguarding your privacy and ensuring transparency about our data practices. This policy applies to all players accessing Chicken Run through our platform and explains your rights regarding the information we collect.
Information We Collect and Purpose of Collection
When you register and play Chicken Run, we collect various types of information to provide you with a secure and personalised gaming experience. The data we gather serves specific purposes related to account management, game functionality, and regulatory compliance.
| Information Type | Examples | Purpose |
|---|---|---|
| Personal Details | Name, date of birth, residential address, email address | Account verification, age verification, communication |
| Financial Information | Payment method details, transaction history, deposit and withdrawal records | Processing payments, preventing fraud, maintaining financial records |
| Technical Data | IP address, device information, browser type, operating system | Security monitoring, technical support, game optimisation |
| Gameplay Information | Game sessions, betting patterns, win/loss records, gameplay duration | Responsible gaming monitoring, game performance analysis |
| Communication Records | Customer support interactions, email correspondence | Resolving queries, improving service quality |
We collect this information through direct interactions when you create an account, make deposits, contact support, or participate in promotional activities. Additionally, automated technologies such as cookies and tracking pixels gather technical data during your gaming sessions.
How We Use Your Information
Your personal information is processed for legitimate purposes that support the operation of Chicken Run and ensure compliance with Australian gambling regulations. We use your data to verify your identity and confirm you meet the legal age requirements for online gambling in Australia. Financial information enables us to process your deposits and withdrawals securely whilst maintaining accurate transaction records.
For safe gaming purposes, we monitor gameplay patterns to identify potential signs of problem gambling and implement appropriate responsible gaming measures. Your information helps us detect and prevent fraudulent activities, money laundering, and other illegal uses of our platform. Technical data allows us to maintain and improve the performance of Chicken Run, diagnose technical issues, and enhance user experience.
We may use your contact details to send important account notifications, security alerts, and updates about changes to our privacy policy or terms of service. Where you have provided consent, we may send promotional communications about new features, bonuses, or special offers related to Chicken Run.
Information Sharing and Third-Party Access
We maintain strict controls over who can access your personal information and share data only when necessary for legitimate business purposes or legal obligations. Third-party service providers who assist in operating Chicken Run may receive limited access to your information under confidentiality agreements.
| Third Party Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals | Financial information, transaction details |
| Identity Verification Services | Age and identity verification | Personal details, identification documents |
| Technical Service Providers | Platform hosting, maintenance, security | Technical data, account information |
| Regulatory Authorities | Compliance with Australian gambling laws | Personal details, financial records, gameplay data |
| Legal Advisors | Legal compliance and dispute resolution | Relevant information as required |
We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party processors are contractually obligated to protect your data and use it only for the specified purposes. When required by Australian law or valid legal process, we may disclose your information to law enforcement agencies, regulatory bodies, or courts.
Data Security and Retention
Protecting your personal information is a fundamental priority for Chicken Run. We implement comprehensive security measures including encryption technology, secure socket layer protocols, firewalls, and access controls to safeguard your data from unauthorised access, alteration, disclosure, or destruction.
Our retention practices comply with Australian legal requirements and industry standards. We retain your personal information for as long as your account remains active and for specific periods afterwards as outlined below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 7 years | Regulatory compliance, dispute resolution |
| Financial Records | 7 years from final transaction | Tax requirements, anti-money laundering laws |
| Gameplay Data | 7 years from account closure | Responsible gaming monitoring, regulatory audits |
| Communication Records | 3 years from last interaction | Customer service quality, dispute resolution |
| Marketing Preferences | Until consent withdrawn | Compliance with communication preferences |
After the retention period expires, we securely delete or anonymise your information so it can no longer identify you. You may request earlier deletion of certain data types, subject to our legal and regulatory obligations.
Your Privacy Rights and Contact Information
Under Australian privacy legislation, you possess specific rights regarding your personal information held by Chicken Run. You have the right to access the personal data we store about you and request corrections if any information is inaccurate or incomplete. You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
You can object to certain types of data processing, particularly for marketing purposes, and withdraw consent where processing relies on your agreement. You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider where technically feasible.
To exercise these rights or raise privacy concerns, contact our Data Protection Officer through the designated privacy channels provided on the Chicken Run platform. We will respond to your request within 30 days and may require identity verification before processing certain requests. If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through prominent notices on the Chicken Run platform or via email to registered players. Your continued use of Chicken Run following such updates constitutes acceptance of the revised privacy policy.